Last updated: 01/12/2025
These Terms & Conditions govern your use of the DIYFlexiPlan website and any purchases made through it. By accessing our site or placing an order, you agree to be bound by these terms.
1. About Us
Business name: DIYFlexiPlan
Owner: Sara Raycraft (family-run business with her DIY-focused husband and father)
Address: 2 The Grove, Lymm WA13 0HW, United Kingdom
Email: raycraftsara3@gmail.com
2. Use of the Website
You agree to use this website lawfully and not to:
- Violate any applicable laws or regulations
- Infringe intellectual property rights
- Attempt to gain unauthorised access to the website or its systems
We reserve the right to restrict or terminate access if these terms are breached.
3. Products & Descriptions
We aim to ensure that all product descriptions, images, and prices are accurate. However:
- Minor variations may occur
- Errors may occasionally appear
We reserve the right to correct errors and update information without prior notice.
4. Pricing & Payment
- All prices are listed in GBP (£)
- Prices include VAT unless stated otherwise
- Payment must be made in full at checkout
Payments are processed securely through third-party payment providers. We do not store card details.
5. Orders & Acceptance
An order is not considered accepted until:
- Payment has been received, and
- You receive an order confirmation email
We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud. Any payments taken will be refunded.
6. Delivery
Delivery times are estimates only and begin after dispatch. Please refer to our Shipping Policy for full details.
We are not responsible for delays caused by couriers, customs, or events outside our control.
7. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms & Conditions.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
8. Cancellation Rights (UK & EU Customers)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.
To cancel, you must notify us in writing via email.
9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of DIYFlexiPlan or its licensors and may not be used without permission.
10. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our liability is limited to the value of the products purchased
Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud.
11. Force Majeure
We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, or supply chain disruptions.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will take effect once published on this page.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact:
DIYFlexiPlan
2 The Grove
Lymm WA13 0HW
United Kingdom