Last updated: 1/12/2025
This Shipping Policy explains how orders are processed and delivered by DIYFlexiPlan.
Order Processing (Handling Time)
All orders are processed within 1–3 business days.
Processing time includes order verification, quality checks, and dispatch preparation. Orders are not shipped or delivered on weekends or UK public holidays.
Shipping Destinations & Delivery Times
We ship from the United Kingdom to the following regions:
United Kingdom
- Estimated delivery time: 6–8 business days after dispatch
Europe
- Estimated delivery time: 10–12 business days after dispatch
Rest of the World
- Estimated delivery time: 14–16 business days after dispatch
Delivery times are estimates and may vary due to factors outside our control, such as customs processing, courier delays, or peak periods.
Shipping Coverage
- We ship within the UK, Europe, and internationally.
- Some remote or restricted locations may experience longer delivery times.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Customs, Duties & Taxes
For orders shipped outside the United Kingdom:
- Customs duties, import taxes, or fees may apply
- These charges are the responsibility of the customer
DIYFlexiPlan is not responsible for delays caused by customs authorities.
Order Tracking
Where available, tracking details will be provided once your order has been dispatched.
Incorrect Address or Failed Delivery
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect or incomplete address details.
Contact Information
If you have any questions regarding shipping, please contact us at:
DIYFlexiPlan
2 The Grove
Lymm WA13 0HW
United Kingdom