Last updated: 01/12/2025

DIYFlexiPlan (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with UK GDPR, the Data Protection Act 2018, and Google policies (including Google Ads and Google Merchant Center).

1. Who We Are

Business name: DIYFlexiPlan
Owner: Sara Raycraft (family-run business with her DIY-focused husband and father)
Address: 2 The Grove, Lymm WA13 0HW, United Kingdom
Email: raycraftsara3@gmail.com

For the purposes of data protection law, DIYFlexiPlan is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and communications

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and interaction data

Payment Information

Payment details are not stored by us. Payments are processed securely by trusted third-party payment providers who handle your data in accordance with their own privacy policies.

3. How We Use Your Data

We use your personal data to:

  • Process and deliver orders
  • Manage payments and refunds
  • Communicate with you about orders or enquiries
  • Provide customer support
  • Improve our website, products, and services
  • Prevent fraud and ensure website security
  • Meet legal, tax, and accounting obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity – to fulfil your order
  • Legal obligation – accounting, tax, and consumer law requirements
  • Legitimate interests – improving services and preventing fraud
  • Consent – where you have explicitly agreed (e.g. marketing emails)

5. Marketing Communications

We will only send marketing communications if:

  • You have given consent, or
  • It is permitted under UK law

You can unsubscribe at any time using the link in our emails or by contacting us at raycraftsara3@gmail.com.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyse traffic and performance
  • Support advertising and remarketing (including Google services)

You can control or disable cookies through your browser settings. For more details, please see our Cookie Policy.

7. Data Sharing

We may share your personal data only with trusted third parties, including:

  • Payment processors
  • Shipping and courier companies
  • Website hosting and analytics providers
  • Advertising platforms (such as Google) where consent is given

We do not sell your personal data.

8. International Data Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide support
  • Meet legal, accounting, and tax obligations

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at raycraftsara3@gmail.com.

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

12. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 raycraftsara3@gmail.com

DIYFlexiPlan
2 The Grove
Lymm WA13 0HW
United Kingdom