Warranty You Can Trust
Simple. Fair. Human.
That’s the DIYFlexiPlan promise.
At DIYFlexiPlan, we believe warranty policies should protect customers — not confuse them. As a family-run UK business, we stand behind the products we sell and handle warranty issues with common sense, speed, and honesty.
Our Warranty Promise
Genuine Products
All products are brand new and sourced from trusted suppliers.
Manufacturer Warranty
Most items include a manufacturer-backed warranty.
UK Consumer Rights
Your statutory rights are always protected.
What’s Covered
Our warranty covers manufacturing defects, faults, or failures that occur during normal and intended use of the product.
- Manufacturing defects
- Electrical or mechanical faults
- Items that fail under normal use
What’s Not Covered
- Normal wear and tear
- Accidental damage or misuse
- Damage caused by incorrect installation
- Unauthorised repairs or modifications
How to Make a Warranty Claim
Contact us at raycraftsara3@gmail.com with your order number.
Describe the issue and include photos or videos if possible.
We’ll review your claim and guide you through the next steps.
If approved, we’ll repair, replace, or refund — whichever is most appropriate.
Warranty FAQs
How long is the warranty? +
Warranty length depends on the product and manufacturer. Details are provided on the product page.
Do I need to register my product? +
Some manufacturers require registration. If so, this will be stated clearly.
Will I need to return the item? +
In some cases yes. We’ll explain clearly before anything is sent back.
Who covers return shipping? +
If the fault is confirmed, return shipping may be covered depending on the case.
What if the product cannot be repaired? +
We’ll offer a replacement or refund where appropriate.
Our promise: If something isn’t right, we’ll treat you fairly. No hidden tricks. No endless back-and-forth. Just honest support from a real UK family business.