Payment Options
At DIYFlexiPlan, we want you to feel completely safe and confident when placing an order. As a family-run UK business, we combine personal service with the same secure technology used by the world’s biggest online brands.
We Accept Secure Payments Via
🔒 100% Secure Checkout
Card payments are processed by Stripe using advanced encryption and fraud protection. We never store your card details.
Card payments are processed by Stripe using advanced encryption and fraud protection. We never store your card details.
Payment FAQs
Is my payment information secure? +
Yes. All payments are processed by trusted providers like Stripe and PayPal using bank-level encryption and security checks.
Do you store my card details? +
No. We never see or store your full card details. Payments are handled directly by our secure payment partners.
Why was my payment declined? +
Declines are usually made by your bank for security reasons. Common causes include insufficient funds, incorrect details, or extra verification being required.
Stripe declined my payment – what should I do? +
Stripe may block a payment to protect against fraud. Please double-check your details, approve any 3D Secure request, or try another payment method.
What is 3D Secure? +
3D Secure adds an extra layer of protection by asking you to confirm the payment through your banking app or SMS.
Do you accept bank transfer payments? +
Yes. Bank transfer is available. Payment details will be shown at checkout and orders are processed once funds clear.
How long do refunds take? +
Approved refunds are processed immediately. Your bank may take 5–10 working days to return the funds.
Who do I contact if I need help? +
Email us at raycraftsara3@gmail.com. We’re a family-run business and handle support personally.